For Tutors: Urgent Tutor Contact Form

We get it, life happens! Sometimes, things don't go as planned, and you might need to step back from your tutoring sessions. We've put together this handy Urgent Tutor Contact Form just for those moments.

Whether it's a sniffle, a family matter, or an unexpected commitment that's come up, letting us know through this form helps us keep everything running smoothly for our kids. Your heads-up allows us to adjust on the fly and ensures that our learners continue to get the great education they deserve without missing a beat.

Thanks for keeping us in the loop and for all that you do! 💚

What is this?

• This is a quick and easy form you can fill out to let us know about the following:
  • I need to call out
    • You are unable to facilitate your classes today and/or tomorrow.
  • I need immediate tech/Zoom help
    • You are having significant technical difficulties
  • I have a safety concern
    • You witnessed a situation you think should be reported to CPS

Attendance expectations & policies

• Canceling subscriber classes with short notice
  • Even when you plan ahead, life happens. The following guidelines apply to last-minute cancellations:
  • When you cancel a subscriber class with less than 7 days’ notice, families won’t be able to reschedule the missed class. Your schedule will resume as normal for the next classes. 
  • If you need to cancel a class with less than 7 days' notice, you’ll need to do so at least 10 minutes before the scheduled start time. This lets us notify the family before the class begins.
  • You can cancel up to 5 classes each month with less than 7 days' notice. Please limit these cancellations to emergencies or other unforeseen circumstances.
    • Example: If you’re asked to stay after school for 2 additional hours, and you have to cancel 2 classes you had scheduled for that time, that would count as 2 classes canceled out of the 5 available each month.
  • 💡Pro tip: Make sure your availability is set for times when there’s little chance of disruption. So, if you know there’s a chance you could be assigned after-school duty on the first Wednesday of each month, don’t include those hours in your weekly availability. 
  • 💡Pro tip: If you know that your schedule may be disrupted a specific day, add it as a Day Off at least 7 days in advance.
• Missing a scheduled class
  • Sometimes, circumstances beyond your control might prevent you from teaching a class (e.g. a sudden power outage). In those situations, please consider the following guidelines:
  • If you don’t attend a scheduled class, we’ll assume that something went wrong. The rest of your classes will be canceled for that day unless you reach out to us promptly. This reduces the number of students impacted while you focus on getting things sorted out.
  • If you miss more than 2 classes in a given month, you won’t be able to teach further classes. Each case will be reviewed on an individual basis.
  • We understand that certain circumstances, like health issues or family emergencies, may require you to take more than 30 days off per year, or cancel more than 5 classes last-minute in a month. If something like this comes up, please contact Customer Support. We’ll do our best to support you.
• Please review all of our policies regarding scheduling HERE.

Where else can I find this form?

You can find this form in two places:

• Facebook Community
• Shared during your introduction session