Whether the family is going on a trip or your child simply needs a break, we certainly understand the need to pause your weekly classes. The good news is that you can easily do this through your Dojo Tutor Online account.
Few things to remember before pausing your subscription:
- A subscription can only be paused for a maximum of 4 weeks. If you need a longer pause time, you might want to consider canceling the subscription for now and resubscribing when you're ready to join.
- The charges and classes will automatically resume after 4 weeks
- If you need to resume your classes earlier than scheduled, kindly contact our Customer Support team for assistance
Let's Go
- Log-in to your Dojo Tutor Online account
- Click the drop-down menu found in the upper right corner of your account, then select 'Manage Subscription'
- Click on the gear icon and select 'Pause Subscription'
- Click on the 'Enter Date' box to select the date you'd like to resume your classes. Remember, you can only pause the classes for up to 4 weeks.
- Click 'Continue' and wait for the confirmation page to pop up to confirm your request. You will also receive an email confirming the pause.
If you need other assistance to manage your classes or your subscription, check out our other Help Center articles HERE.