1. What does this new approach to reliability mean for me as a tutor?
Our new system prioritizes tutors with better reliability when assigning trials and new opportunities. If you maintain a low rate of no-shows and cancellations, you will be rewarded with more opportunities, such as more trials, or the ability to become a substitute tutor.
2. How does this impact the number of trials I receive?
Tutors with higher reliability will be prioritized for trial assignments. If your reliability is strong, you may see an increase in trial assignments. Conversely, if your reliability is lower, you may experience a decrease in trials.
3. Do no-shows and cancellations count equally toward the number of trials I receive?
No, no-shows carry a larger weight when it comes to the number of trials assigned. For instance, our system will prioritize a tutor with only one cancellation over a tutor with only one no-show when assigning a trial.
4. Why are substitute tutoring opportunities only given to reliable tutors?
We want to ensure that students have a consistent and positive experience. Tutors with high reliability have proven to be dependable, making them the ideal choice for these time-sensitive roles where cancellations and no-shows are particularly disruptive to students.
5. Are there specific no-show or cancellation thresholds that I should avoid?
No, there aren't fixed thresholds. However, our system ranks tutors by reliability whenever a new trial assignment is made. Those with better reliability are prioritized, so if your reliability is among the lowest of all tutors, you will likely receive fewer trials.
6. Why don’t you share the specific criteria or formula for reliability?
Our reliability benchmarks are relative and adaptable. This means they are not fixed but depend on the overall performance of our tutors.
7. Will my current reliability affect opportunities in the future?
Yes, our system continuously evaluates reliability. If you improve your reliability, you will be eligible to receive more trial assignments and additional opportunities.
8. Where have policies been updated to reflect this change?
We’ve updated our Handbook, For Tutors: Out Of Office Hours FAQs, For Tutors: Urgent Tutor Contact Form, For Tutors: Hours of operation and seasonal updates, For Tutors: Tutor Schedule Management.