Starting in October 2024, some tutors will receive an email that gives them visibility into how well they’ve been sticking to their class schedule. This is a new program that we’re evolving and rolling out slowly in the coming months.
Q: How are you defining a class cancellation?
A: A cancellation is any planned class that doesn’t take place due to a tutor adding an OOO day, using the Urgent Tutor Contact Form, or permanently adjusting their availability.
Q: I tell my families in advance when I’m unable to make a class. Does that still count towards my cancellation rate?
A: Right now, even if you reschedule a class or give advance notice, it does still count toward your cancellation rate.
Q: Why didn’t I receive my cancellation data?
A: We’re rolling this data out slowly to tutors so we can respond and address feedback timely. More tutors will receive their data in the coming months.
Additionally, tutors who teach only a handful of classes each month currently won’t receive a cancellation snapshot. We want to have a good number of data points to work with if we’re going to report on your cancellation reliability.
Q: Does my cancellation rate include both trial classes and subscription classes?
A: Yes, both trials and subscription classes are counted in your cancellation rate.
Q: Does this cancellation rate include classes that the family canceled?
A: No, the rate we’re sharing with tutors refers only to classes canceled by the tutor.
Q: Does this cancellation rate include classes where I was late or didn’t show up?
A: No, those are not currently included in your cancellation rate. Through time, we hope to give tutors visibility into various “reliability” data in one place.
Q: How can I give Dojo Tutor more context on my cancellation rate?
A: You’re welcome to share any thoughts or context via this form. We know things come up and we’re happy to listen!
Q: I’d love to pick Dojo Tutor’s brain about how to design a schedule that I’m better able to stick to. Can I chat with someone?
A: Yes! Grab some time with us here. We’re happy to chat about your schedule.
Q: Do you have any tips about how to better stick to my class schedule?
A: Yes! We’ve compiled these tips from your fellow tutors.
Q: Is there a way for me to see on which dates I canceled classes?
A: We don’t have this easily available, but you can reach out to request this information.
Q: Is there a way for me to see a breakdown of the reasons I canceled classes?
A: We don’t have this easily available, but you can reach out to request this information.
But remember, we only have this data for classes you canceled via the Urgent Tutor Contact Form; we don’t currently ask you for a reason when you add an OOO day.
Q: Some families cancel classes often. Are you taking this into consideration?
A: We know it’s frustrating when families are unreliable. We’re also working with families to encourage them to stick to their classes, and to only sign up for classes they know they can stick to each week.
More questions? Email our team at: tutoring-support@classdojo.com