The monthly data snapshot is an email designed to give you clear visibility into your attendance and consistency with scheduled classes. By giving you visibility into metrics like cancellation rates and no-shows, it helps you stay on top of your commitments and deliver the consistent experience families and students count on. Plus, being reliable through time can open up more opportunities, like an increased chance of getting trials assigned or the opportunity of being a substitute tutor, as we prioritize tutors with consistent performance.
Frequently asked questions
Q: What is the monthly data snapshot?
A: The data snapshot is a monthly email summary that shares metrics related to your consistency with scheduled classes, including metrics like cancellations and no-shows.
Q: Why am I receiving a data snapshot?
A: We’re sending this email to all tutors to help them monitor their performance and identify areas where they could improve.
Q: The monthly data snapshot mentions both no-shows and cancellations. How are you defining those?
A: Definitions we use:
- No-show: Any session you had scheduled to teach but didn’t attend or any session you canceled less than 5 minutes before the class start time.
- Canceled session: Any session that had to be canceled, rescheduled, or assigned to a substitute tutor due to an OOO you filed, a change in your availability, or an Urgent Request Form (now phased out).
We understand that not all cancellations have the same impact. For example, an OOO planned in advance has a different impact than a same-day cancellation. We’re working on a more nuanced definition to reflect these differences better. That said, any schedule change affects a student’s ability to learn and grow consistently, even if to varying degrees.
Q: What if I disagree with the data in my snapshot?
A: If you believe there’s an error in your snapshot, please contact our support team for clarification or corrections.
Q: How does this data get used? How should I interpret my results?
A: If you're wondering how these stats impact your chances of being assigned trials, check out these FAQs. In summary, tutors with fewer no-shows and cancellations over the last few months are more likely to get trials assigned because that’s what families ask for (the main reason families cancel their subscriptions is due to frequent cancellations).
Q: How often will I receive a data snapshot?
A: Snapshots are sent monthly to keep you updated on your performance.
Q: Where can I learn more about Tutor reliability?
A: You can check out this article to learn more.
Q: Where can I give you feedback or ideas about the monthly data snapshot email?
A: We’re always happy to hear from you! You can fill out this form to give us feedback on the monthly snapshot, provide ideas for what to add, or to give us context on the stats we shared with you.
More questions? Email our team at: tutoring-support@classdojo.com