We’re introducing a new approach to simplify trial management for you and help ensure every student has a tutor ready for their session. This system is designed to offer you greater flexibility while maintaining a smooth and reliable experience for students. You’ll now confirm trials scheduled for the next day, and your feedback will play a key role in refining the system before the full rollout.
Here’s what you need to know about this process
- Notifications: You’ll receive texts and emails a few times during the day.
- Accessing your dashboard: Click the link in the message to open your trial class confirmation dashboard. This is a new dashboard separate from your current Dojo Tutor dashboard.
- Confirming availability: Select each class to confirm whether you can facilitate it or not.
- Declined trials: Trials you decline will be removed from your standard Dojo Tutor dashboard within 4 hours.
- Stay updated: Always refresh your trial class confirmation dashboard before responding to ensure you have the latest information.
- Confidentiality: Please keep this under wraps for now—this is still a test.
Frequently asked questions
Q: What times should I expect my texts/emails?
A: You will receive multiple notifications throughout the day for the next day’s classes. Approximate times are 9:00am, 12:00pm, 4:00pm, and 11:30pm ET.
Q: How long do I have to confirm my availability for a trial class?
A: We ask you to confirm as soon as possible. There’s no fixed time for you to confirm your attendance, but you’ll usually have more than 6 hours to respond.
Q: What happens if I don’t answer?
A: We will assign a substitute tutor for the class.
Q: Who gets assigned to the child if a substitute does the trial and the family subscribes?
A: The substitute will facilitate all recurring classes moving forward for this student..
Q: If I decline a trial class, does it affect my reliability score?
A: Not currently, but we’re monitoring this as part of the test.
Q: Why didn’t my trial class confirmation dashboard update?
A: It can take some time to update. Please refresh your trial class confirmation dashboard for the latest information.
Q: What if I have a subscriber at the time I’m being asked to do a trial?
A: Your subscriber class will always take priority.
Q: Why is the trial class I declined still on my Dojo Tutor dashboard?
A: It may take up to 4 hours to reflect. Be sure to reply and keep your answers updated.
Q: What happens if I reply late for trial classes I could have done?
A: The class may already be assigned to a substitute or another tutor, please try to reply as quickly as possible.
Q: How long will I need to do this?
A: We will keep you updated as the test progresses.
Q: Can I opt out of this process?
A: Yes, you can opt-out by emailing Chiara at chiara.arana@classdojo.com. However, we strongly encourage you to participate, as this test will help shape the process for when all tutors will be required to confirm trials in the future.
Q: Where can I ask questions about this process?
A: Reach out to our Customer Support team at tutoring-support@classdojo.com
More questions? Email our team at: tutoring-support@classdojo.com