We understand that unexpected situations happen, making it necessary to reschedule your class. Don't worry! you can easily do that from your Dojo Tutor online account.
The steps below will walk you through the simple process of rescheduling your session, making sure you can find a time that works best for you.
A few things to remember before we get started!
We need at least 24 hours notice to reschedule a class and may not be able to accommodate requests received with less notice. If you completely missed the class, you may book another trial session through your Dojo Tutor online account.
If you would like to cancel the class instead, please check out our help article for canceling a Trial Class.
Let's Go
Reschedule a class from your mobile phone
- Log in to your Dojo Tutor online account
- From your class card, click 'Reschedule'
- Select the new Date and Time that works for you and your child
- Click on the 'Reschedule' button to confirm the new date and time
- Your class card will be updated with the new schedule
- You will receive an email confirmation of the changes made
Reschedule a class from a desktop computer
- Log-in to your Dojo Tutor online account
- From your class card, click 'Reschedule'
- Select the new Date and Time that works for you and your child
- Click on the 'Reschedule' button to confirm the new date and time
- Your class card will be updated with the new schedule
- Wait for the email confirmation and that's it!
Until when can I reschedule free of charge?
Rescheduling a class is free as long as it's done at least 24 hours before the start of the class. If you miss the 24-hour window, you can only cancel the class using the Cancel Class option. Canceled classes with less than 24 hours notice will not be refunded as tutors have been paid in full for the session.
Example:
If you cannot find a date and time that works for you, contact our Customer Support team for more assistance.