We're currently testing two versions of this program, so you may see different details depending on your group. Both versions are outlined in this article. If you're unsure which group you're in, feel free to reach out to our team at tutoring-support@classdojo.com, and we’ll be happy to help! 😊
Version 1
We’re introducing a new approach to simplify trial management for you and help ensure every student has a tutor ready for their session. This system is designed to offer you greater flexibility while maintaining a smooth and reliable experience for students. You’ll now confirm trials scheduled for the next day, and your feedback will play a key role in refining the system before the full rollout.
Here’s what you need to know about this process
- Notifications: You’ll receive texts and emails a few times during the day.
- Accessing your dashboard: Click the link in the message to open your trial class confirmation dashboard. This is a new dashboard separate from your current Dojo Tutor dashboard.
- Confirming availability: Select each class to confirm whether you can facilitate it or not.
- Declined trials: Trials you decline will be removed from your standard Dojo Tutor dashboard within 4 hours.
- Stay updated: Always refresh your trial class confirmation dashboard before responding to ensure you have the latest information.
Frequently asked questions
Q: What times should I expect my texts/emails?
A: You will receive multiple notifications throughout the day for the next day’s classes. Approximate times are 9:00am, 12:00pm, 4:00pm, and 11:30pm ET.
Q: How long do I have to confirm my availability for a trial class?
A: We ask you to confirm as soon as possible. There’s no fixed time for you to confirm your attendance, but you’ll usually have more than 6 hours to respond.
Q: What happens if I don't accept or decline a trial class on time?
A: We'll automatically assign a substitute tutor to make sure the student still gets their session. If this happen often, you might receive fewer trail class opportunities in the future since our system prioritizes tutors with a strong trial acceptance rate.
Q: Who gets assigned to the child if a substitute does the trial and the family subscribes?
A: The substitute will facilitate all recurring classes moving forward for this student..
Q: If I decline a trial class, does it affect my reliability score?
A: Yes, since you're canceling that trial class, it will count. To keep your cancellation rate low, we suggest you add OOO time in your Tutor Portal as soon as you know you’ll be unavailable. This way, we won’t schedule trials during that time.
Q: Why didn’t my trial class confirmation dashboard update?
A: It can take some time to update. Please refresh your trial class confirmation dashboard for the latest information.
Q: What if I have a subscriber at the time I’m being asked to do a trial?
A: Your subscriber class will always take priority.
Q: Why is the trial class I declined still on my Dojo Tutor dashboard?
A: It may take up to 4 hours to reflect. Be sure to reply and keep your answers updated.
Q: What happens if I reply late for trial classes I could have done?
A: The class may already be assigned to a substitute or another tutor, please try to reply as quickly as possible.
Q: Can I opt out of this process?
A: No, this is a new process we are launching to help you get started with new kids as smoothly as possible.
Q: Where can I ask questions about this process?
A: Reach out to our Customer Support team at tutoring-support@classdojo.com
Version 2
We’re introducing a new approach to simplify trial management for you and help ensure every student has a tutor ready for their session. This system is designed to offer you greater flexibility while maintaining a smooth and reliable experience for students. You’ll now confirm trials scheduled for the next 2 days, and your feedback will play a key role in refining the system before the full rollout.
Here’s what you need to know about this process
- Notifications: You’ll receive texts and emails every time you have a new class scheduled in the next 24 to 48 hours.
- Accessing your dashboard: Click the link in the message to open your trial class confirmation dashboard. This is a new dashboard separate from your current Dojo Tutor dashboard.
- Confirming availability: Select each class to confirm whether you can facilitate it or not.
- Declined trials: Trials you decline will be removed from your standard Dojo Tutor dashboard as soon as we can. You will not be responsible for facilitating a trial class you’ve already declined.
- Stay updated: Always refresh your trial class confirmation dashboard before responding to ensure you have the latest information.
Frequently asked questions
Q: What times should I expect my texts/emails?
A: The times vary depending on when a parent books the class and the class time they select. However, we’ll have silent hours between 00:00 and 06:00 am in your local time.
Q: How many reminders will I receive to confirm a class?
A: You can receive up to 2 notifications for each trial you get assigned.
Q: How long do I have to confirm my availability for a trial class?
A: We ask you to confirm as soon as possible. You’ll usually have 8 hours to confirm. However, we have a few exceptions:
- If we notify you about the new trial between 6:00 pm and 8:00 pm your local time, we’ll give you until 6:00 am the next day to confirm the class.
- If we notify you about the new trial after 8:00 pm your local time, we’ll give you until 10:00 am the next day to confirm the class.
Q: What happens if I don’t answer?
A: We will assign a substitute tutor for the class.
Q: Who gets assigned to the child if a substitute does the trial and the family subscribes?
A: The substitute will facilitate all recurring classes moving forward for this student.
Q: If I decline a trial class, does it affect my reliability score?
A: Yes, since you're canceling that trial class, it will count. To keep your cancellation rate low, we suggest you add OOO time in your Tutor Portal as soon as you know you’ll be unavailable. This way, we won’t schedule trials during that time.
Q: Why didn’t my trial class confirmation dashboard update?
A: It can take some time to update. Please refresh your trial class confirmation dashboard for the latest information.
Q: What if I have a subscriber at the time I’m being asked to do a trial?
A: Your subscriber class will always take priority.
Q: Why is the trial class I declined still on my Dojo Tutor dashboard?
A: It may take us some hours to find another tutor to facilitate that class. However, you should not see the declined trial in your schedule on the same day of the class. If it is, please email us at tutoring-support@classdojo.com so we can support you ASAP.
Q: What happens if I reply late for trial classes I could have done?
A: The class may already be assigned to another tutor, please try to reply as quickly as possible.
Q: Can I opt out of this process?
A: No, this is a new process we are launching to help you get started with new kids as smoothly as possible.
Q: Where can I ask questions about this process?
A: Reach out to our Customer Support team at tutoring-support@classdojo.com
More questions? Email our team at: tutoring-support@classdojo.com