Q: How long are the classes?
A: Classes are 25 minutes long. After experimenting with several class lengths, we discovered that 25-minute classes were the most effective for young learners due to their average attention span.
Q: Are classes done online or in person?
A: All classes take place online over Zoom. All of our meetings are unique; this means that no one other than you will have access to your Zoom link or session.
Q: What are my options if we don’t have a computer?
A: Your child may access their classes through a laptop, tablet, or even a smartphone. The only requirement is that you have a functional microphone, camera, and stable internet connection.
Q: If I miss my child’s session, can I have it rescheduled?
A: If you miss your session without notice, we can reschedule the class, but we will have to charge you given that the teacher would have been connected and available for the duration of the class. Please contact our Customer Support team to reschedule a class that was already missed.
Q: How can I reschedule an upcoming class?
A: You can definitely reschedule upcoming classes at no cost through your Dojo Tutor Online account. Keep in mind that we require at least 24 hours for you to complete the rescheduling. Classes rescheduled with less notice may be charged with a regular class rate. Note that you can only reschedule a class online 7 days ahead. If you'd like to reschedule the class for a date more than 7 days out, please contact our Customer Support team for assistance.
Q: Can I reschedule a class for the same day?
A: We understand the need to reschedule the session, however, we cannot reschedule classes within the same day. We would ask you to select a different date and time. This is to ensure that our tutor is not given short notice and is ready to facilitate the class. You may log in to your Dojo Tutor Online account to complete the rescheduling request.
Q: What if I can't find an available time or tutor to reschedule my session?
A: If you can't find a schedule that best works for you and your child, you may contact our Customer Support team. They can offer available schedules of other tutors or other options to help you schedule a class.
Q: How can I view my tutor's schedule or availability?
A: We are still working on publishing your tutor's schedule online. For now, don't hesitate to contact our Customer Support and they will be happy to provide you with your tutor's updated availability and tutoring schedule.
Q: Can I directly book a specific tutor?
A: You may know one of our tutors or your child was tutored by them before and you want to book them directly. That is no problem! You may contact our Customer Support team and they provide you with quick and easy steps to book a specific tutor directly. Note that booking a tutor directly means you are subscribing to a weekly recurring session and regular subscription rates apply.
Q: What if the teacher missed the class?
A: In almost all cases, teachers give at least 4 hours' notice before rescheduling or canceling a class. On the rare occasion that teachers miss a class without prior notice, we will reschedule the class on your preferred date and time, which will be cost-free. If this happens, contact our Customer Support team to assist you in rescheduling the session.
Q: Why can't I see my class schedule online?
A: There could be different reasons why you're not seeing your scheduled class from your Dojo Tutor online account. It could be due to technical issues, the class was canceled due to your tutor's unscheduled absence, or something else. It is best to contact our Customer Support team so they can provide accurate information and assist you with rescheduling your session.
Q: How can I update my child's grade level?
A: If you happen to enroll the wrong grade level of your child or if they've moved up to a higher grade level, you may contact our Customer Support team and they will be happy to update your child's grade level and inform your tutor.
Q: I enrolled for the wrong subject, what can I do?
A: If you've enrolled for the wrong subject and have an upcoming class, please contact our Customer Support team immediately. They will correct your child's subject and match you with a tutor who can facilitate the class. Please note that if there's a need to match you with a new tutor, we need to consider the new tutor's availability and may have to reschedule your session.
Q: I canceled our class in error, what can I do?
A: If you canceled a trial session in error you can simply book another class through your Dojo Tutor Online account. If you canceled one of your child's weekly classes, you may contact our Customer Support team to help you book a one-off session. Otherwise, you may wait for the next week's sessions instead.
Q: Is there a discount if I enroll in multiple classes?
A: Dojo Tutor runs discount promotions now and then. This could include discounted rates for students enrolling to multiple classes per week on a subject.