Tutors can cancel classes via text message; no internet or login needed. This is designed to help you cancel quickly when you're in a tough spot, like during an emergency or connectivity issue.
This feature is only for immediate cancellations. If you’re unavailable for a future time or day, please continue to use the OOO tool in your Tutor Portal.
What this feature is for
Emergencies happen. We built this for situations where:
- Your laptop freezes or crashes
- Your Wi-Fi goes down, and you can’t log in
- You’re unexpectedly stuck or dealing with something urgent
Instead of waiting for your tech to reboot, coming online to cancel, or risking missing your class because you can't cancel on time, just send us a quick message, and we’ll have you covered.
How it works
- Save this number +1 (628) 280-6494 in your phone as “Dojo Tutor SOS” or something memorable.
- From your registered phone number, send a message like:
- Cancel next two hours
- Cancel next 30 minutes
- Cancel all day
That’s it! We’ll cancel any classes scheduled in that window, add Out of Office (OOO) time on your behalf, and reply with confirmation of the cancellations made.
A few things to note:
- The system usually processes requests in under 5 minutes. Please wait and don’t send duplicate messages.
- If a class isn't canceled via SMS/OOO in time, and you're unable to join, it will be recorded as a no-show.
- To ensure you receive the automated responses, please don't text cancel only, as it will unsubscribe you from future messages. If you did that unintentionally, make sure to reply with START so you can resume receiving messages from our Dojo Tutor SOS phone number.
More about how this feature works
Here are all the details you need to know to ensure our system can support your request:
⚠️ You text from the phone number you have registered with us.
⚠️ You need to cancel classes immediately (not later today or tomorrow).
⚠️ You use a duration for the cancellation (e.g., 3 hours, all day).
❌ Don't use a specific time (e.g., "cancel 4 pm" won't work as our tool doesn’t know your timezone).
❌ Don't use it to cancel classes in the future. For now, you should use the OOO tool in your Tutor Portal instead.
❌ Don't expect to undo a cancellation. The actions can’t be reversed.
Frequently asked questions
Q: What if I send a message from a different phone number?
A: It won’t work. For now, we’re only supporting requests coming from your registered phone number. You can validate your registered phone number from your Account Settings.
Q: What if I need to cancel a class later today or tomorrow?
A: Use the OOO tool in your Tutor Portal. This SMS feature is only for immediate cancellations.
Q: What if I send “cancel my 4pm class”?
A: The system won’t recognize that, as it doesn’t understand timezones (yet!). Please use a duration like “cancel 1 hour”, “cancel 3 hours” or “cancel all day”.
Q: What happens after I send a message?
A: We’ll add OOO time for the duration you requested and cancel any classes during that window. The system will send a reply confirming the number of classes canceled.
Q: I waited but didn’t get a reply. What should I do?
A: It can take up to 5 minutes. If you don’t hear back after that, email us at tutoring-support@classdojo.com.
Q: Can I test this with a fake message?
A: We suggest you don't test this flow, and only use it if you need to cancel a class. Any valid message may trigger real class cancellations.
More questions? Email our team at: tutoring-support@classdojo.com