Dojo Tutor has set up notifications to help you stay on top of your classes, bookings, messages, and other important updates.
You can now choose how you receive many of these notifications from your Notification Settings in the Tutor Portal. Email and text message notifications can be managed separately, so you can choose what works best for you while still receiving the essential updates you need.
How to update your notification settings
You can manage your notifications anytime from your Account Settings:
- Log in to your Tutor Portal.
- Open the menu in the top-right corner.
- Select Account settings.
- Scroll down to Notifications.
- Open any section to review or update your preferences.
Your notification settings are organized into four sections. You can expand each section to enable or disable notifications for each group of notifications.
- Bookings and schedule
- Class reminders
- Messages
- Group classes
Choosing how you receive notifications
For notifications you can customize, you'll see separate settings for Email and Text message when both options are available.
This means you can choose, for example, to receive a starting-soon reminder by text message but not by email — or the other way around.
Your choices are saved separately for each type of notification, so updating one won't automatically change the others.
Some notifications will always stay on
Some notifications are important for keeping your classes and account running smoothly, so they can't be turned off.
When a notification shown in your settings is required, you'll see “Always on” instead of a toggle.
For example:
- New bookings and assignments: Email notifications are always on.
- Short-notice bookings: You'll always be notified about bookings made with less than 24 hours' notice, even if you've turned off other booking notifications.
Look for the (?) icon in your Notification Settings for more information about when we'll always notify you.
Other important notifications
Not every notification we send appears in your Notification Settings.
We'll continue sending certain essential notifications when there's an important action, change, or update you need to know about. These notifications can't be turned off.
For example, we'll continue to notify you about things like:
- Changes to your classes or schedule, such as a class being rescheduled or cancelled.
- Late-class alerts if you haven't joined a class that has already started.
- Substitute Tutor Program updates, such as eligibility, opt-in confirmation, pauses, or removal from the program.
- Group class listing updates, such as when a listing is approved or rejected.
- Other important updates that require your attention or help you stay on top of your responsibilities as a tutor.
You don't need to manage these notifications — we'll make sure you continue receiving them when needed.
Make sure you receive our notifications
To make sure you don't miss important updates from Dojo Tutor, keep an eye out for notifications from:
- Email: tutoring-support@classdojo.com
-
Text messages:
- +1 (833) 938-1837
- +1 (415) 851-0471
- +1 (844) 334-7580
- +1 (833) 722-0745
We recommend saving our phone numbers in your contacts so you can easily recognize notifications from Dojo Tutor. Also, if our emails are going to your spam or junk folder, make sure to mark them as not spam.
Note: Do not reply to texts requesting technical support; our CX team does not monitor those numbers.
Frequently asked questions
Q: Where can I update my notification settings?
A: Go to Account settings https://tutor.classdojo.com/#/tutor/account-settings in your Tutor Portal and scroll down to the Notifications section.
Q: Can I turn off all notifications?
A: No. You can customize many of the notifications you receive, but we'll continue sending essential notifications about your classes, schedule, account, and other important updates.
Q: Can I manage email and text message notifications separately?
A: Yes! When both options are available, you can turn email and text message notifications on or off independently.
Q: Why can't I turn off some email notifications?
A: Some notifications contain important information you need to manage your classes or account, so they're always on. You'll see “Always on” next to these notifications instead of a toggle.
Q: If I turn off class reminders, could I miss my first class of the day?
A: We'll still send you a reminder before your first class of the day, even if you've turned off other starting-soon reminders.
Q: Why don't I see some notifications in my settings?
A: Your Notification Settings include the notifications you can customize. We also send other essential notifications that can't be turned off, such as certain schedule changes, late-class alerts, account updates, and Substitute Tutor Program updates.
Q: If I turn off a notification, does it affect classes that are already scheduled?
A: Your notification preference determines whether we'll send that type of optional notification going forward. It doesn't make any changes to your classes or bookings.
Q: Where can I ask questions about my notifications?
A: Reach out to our Customer Support team at tutoring-support@classdojo.com.