Our trial class system gives you control over your trial bookings without requiring any confirmations and provides notifications and reminders to help you stay on top of your schedule.
Families book trial classes within your stated availability and based on your preferences and settings. Therefore, every trial that lands on your calendar is one you're set up to teach.
Here are some tools to help you manage your schedule proactively, so trials run smoothly for you and the families counting on you.
Set your trial advance notice
You can choose how far in advance families can book a trial with you. Options range from 2 to 72 hours. You can update this anytime in your Account Settings, under "Trial advance notice." Changes apply to future bookings only.
Can't make a trial?
Families select you for their trial and count on you, but we understand that something unexpected can come up, or a trial may not be the best fit. If you find it won’t work, click “I can’t make it” from the class details, and we’ll try to find another tutor to cover.
Notifications
You'll get notified when:
- A new trial is booked with you
- An existing trial is rescheduled
- 8 PM on the 2 evenings before your classes
- 25 minutes before the class starts
- 5 minutes before the class starts
Managing your availability
Since families will book trials within the times you've marked as available, keeping your availability and OOO up to date is the most important thing you can do. The more you plan, the better!
- Set your weekly availability here.
- You can plan for your availability changes and set them to schedule on a certain day.
- If you know you'll be unavailable, add your Out of Office time in your Availability tab as soon as possible.
- CX will not process Out of Office requests or manually record reports that you cannot make it to class. All OOO updates must be submitted through your Dashboard, including in last-minute situations.
- For last-minute cancellations or emergencies, text us at +1 (628) 280-6494. Learn more here.
FAQs
Q: What if I'm not available for a trial that gets booked?
A: Add Out of Office (OOO) time in your Availability tab to cancel the class. The sooner you do this, the better for the family involved.
Q: How do I set my advance notice preference?
A: You'll find the "Trial advance notice" setting in your Account Settings, under Availability settings. Changes apply to trials booked after the update, not to ones already on your calendar.
Q: What if I miss a trial class?
A: Missed classes are recorded as no-shows and affect your reliability metrics. If you have a conflict, always update your OOO in advance so families can be reassigned in time. For more information, please read this article.
Q: What's the best way to stay on top of my schedule?
A: Your most up-to-date schedule will always be available at your Calendar tab in your Tutor Dashboard. We'll also send notifications for your classes.
More questions? Email our team at tutoring-support@classdojo.com