Q: How much do I pay per session?
A: Our tutoring sessions are 25 minutes long and cost $30 per session.
Q: How does the refund guarantee work?
A: If your child did not enjoy their Trial class or if it wasn’t what you were expecting, you can request a refund, no questions asked. Feel free to contact our Customer Support team-- we'll be happy to help.
Q: How do I update my payment method?
A: If you need to change your card information, please contact our Customer Support team. The team will send you a secure payment link where you can input your new card information.
Q: I missed a payment, how do I pay for the next session?
A: We certainly appreciate you being on top of your payment to avoid the disruption of your child's sessions. Please contact our Customer Support team and they'll be happy to help you with the next step to keep your account up to date.
Q: How can I view my billing statement and all the classes I paid for?
A: We are still building a user-friendly billing tab in your online account. Soon, you will see your billing statement anytime at your convenience. For now, don't hesitate to contact our Customer Support team, they will be happy to provide you with a detailed explanation of your billing statement.
Q: Will I be billed weekly and is it before or after the class?
A: Subscriptions are billed automatically weekly and before each session. This means that the payment you are making now is for a class happening within the next 7 days.
Q: Will I get a weekly invoice?
A: Yes, you will be emailed an invoice for the class/classes paid weekly. The invoice includes the date of the class covered by the payment. If you have questions about your invoice, please contact our Customer Support team.