-
Will I be billed weekly, and is it before or after the class?
- Subscriptions are billed automatically weekly and before each session. This means that the payment you are making now is for a class happening within the next 7 days.
-
Will I get a weekly invoice?
- Yes, you will be emailed an invoice for the class/classes paid weekly. The invoice includes the date of the class covered by the payment. If you have questions about your invoice, please contact our Customer Support team.
-
How does the refund guarantee work?
- If your child did not enjoy their Trial class or if it wasn’t what you were expecting, you can request a refund, no questions asked. Feel free to contact our Customer Support team-- we'll be happy to help. We just ask that you share your honest and thorough feedback!
-
How do I update my payment method?
-
You can update your current payment method via the Parent Dashboard. To do so, you just have to access the Manage subscriptions page; at the bottom of the subscription card, you should locate the "Payment method" section and click "Edit."
- For more information on how to manage your Dojo Tutor subscription, check out this article.
-
-
I missed a payment. How do I pay for the next session?
- We certainly appreciate you being on top of your payments to avoid the disruption of your child's sessions. Please contact our Customer Support team, and they'll be happy to help you with the next step to keep your account up to date.
-
How can I view my billing statement and all the classes I paid for?
- If you'd like an individual invoice or a comprehensive billing statement, please contact our Customer Support team! We will be happy to provide you with a detailed explanation of your billing statement.