Our search algorithm ranks higher tutors with fewer no-shows, lateness, or late cancellations, meaning that families are more likely to choose tutors with better reliability when booking a class for their child. Reliability is one of the attributes families value most.
If you maintain a low rate of no-shows, lateness, and late cancellations, you’ll be more likely to access more opportunities, such as additional trials or the chance to become a substitute tutor.
📌 What counts toward my reliability record?
Our system tracks no-shows, lateness, and late cancellations, as these are most disruptive to families. You can always view your reliability record in your Insights dashboard.
Frequently asked questions
Q: Which types of classes are considered for our reliability records?
A: All types of classes are considered for your no-shows, lateness, or late cancellation records. This includes group classes and 1:1 classes (trials, subscriptions, or substitutes).
Q: What if I give families advance notice that I can't make a class?
A: That’s great! Families appreciate getting an advanced heads-up for classes you can't make. Keep in mind that cancellations or reschedules due to an out-of-office (OOO) notice or a trial decline submitted less than 24 hours before class will affect your reliability records.
Q: Do family-initiated cancellations count against me?
A: Not really; our system only considers sessions you canceled with under 24 hours' notice.
Q: How do late cancellations, lateness, and no-shows affect my chances of getting trials?
A: When a family wants to buy a trial class, our system compares available tutors and ranks tutor accounts in the parent search based on:
Subject, grade, and schedule match
Specializations
Reliability, including your record of no-shows and late cancellations
Q: Are no-shows, lateness, and late cancellations weighed the same?
A: No. No-shows are more serious than lateness or late cancellations. For example, a tutor would rank higher if they had one late cancellation versus a no-show in the last 100 days.
Q: Why are substitute tutor opportunities only being offered to highly reliable tutors?
A: Students in need of a substitute have already experienced a cancellation. We want to provide them with a smooth, consistent experience, so we offer the opportunity to substitute only to tutors who are highly reliable and trusted by families.
Q: Over what time period is reliability measured?
A: We currently consider your last 100 classes. That may mean a different time period for each tutor, based on how long you’ve been teaching and how many sessions you’ve completed.
More questions? Email our team at: tutoring-support@classdojo.com