Tutors are expected to attend all assigned classes on time and ready to teach. Logging in even a few seconds after the scheduled start time may be recorded as lateness. Consistent attendance and punctuality help create a reliable and positive experience for students and families, so we encourage tutors to plan ahead and allow extra time for setup or unexpected delays.
For Tutors Missing Scheduled Classes
We understand that unexpected situations can sometimes prevent tutors from attending a scheduled class. If this happens, here’s what you can expect:
- If a scheduled class is missed, we’ll assume that something may have come up unexpectedly. You'll receive a check-in email to let us know whether you're still able to attend your upcoming classes. If no response is submitted, your remaining classes for the day may be cancelled to help reduce the disruption for students and families.
- If classes are missed recurrently, your profile will be reviewed and may be deactivated
For Tutors Joining Late to Class
- Make sure to log in by the scheduled class start time and be ready to teach. Keep in mind that even a short delay beyond the scheduled start time may be recorded as lateness.
- If your student joins the class late and you have another class scheduled immediately after, you may end the session at the original 25-minute mark. If you do not have another class following, you’re welcome to extend the session to help make up for lost time.
If a Student Joins Late
If a student joins the session late, we suggest you support them with learning activities that fit within the remaining class time, such as homework help, a quick review, or a brief assessment.
You’re also encouraged to check in with families about the late arrival and see whether there’s anything you can do to help support more consistent attendance in the future, such as adjusting the class day or time to better fit their schedule.
If the family experienced technical issues, please do your best to help troubleshoot and prevent similar disruptions moving forward. You can always suggest families to contact us at tutoring-support@classdojo.com , and we'll be happy to help with whatever we can.
If a Student Misses a Scheduled Class
If a student doesn't join their tutoring session, please follow these steps:
- You may turn off your camera and microphone
- Please remain logged into Lessonspace until the scheduled session end time
- You may use the remaining time as you see fit, such as preparing for future classes or completing other class-related tasks
Following these steps ensures that you’ll still be compensated for classes where the student does not attend. Note: If parents have reached out via Class Notes to say they won’t attend, but the class was not cancelled, you will still need to attend the class. Otherwise, it will be taken as a tutor no-show.
Frequently asked questions
Q: How are you defining a class cancellation?
A: A class cancellation refers to any scheduled class that does not take place because a tutor added an Out of Office (OOO) day, texted the SMS Class Cancellation line, or permanently changed their tutoring availability.
Q: How do I cancel a class?
A: To cancel a class, please use one of the following methods:
- Use the Out of Office (OOO) tool in your tutor dashboard for planned absences
- Text the Class Cancellation line for urgent or same-day cancellations
Classes can't be cancelled by emailing Customer Support. Using the correct cancellation methods helps us notify families as quickly as possible and reduce the disruption to student learning.
Q: Does my cancellation rate include both trial classes and subscription classes?
A: Yes, both trials and subscription classes are counted in your cancellation rate.
Q: If I tell families in advance when I’m unable to make a class. Does that still count towards my cancellation rate?
A: Right now, even if you reschedule a class or give advance notice, it still counts toward your cancellation rate. However, the earlier you cancel a class, the better.
Q: Does this cancellation rate include classes that the family cancelled?
A: No, the rate we’re sharing with tutors refers only to classes cancelled by the tutor.
Q: Does this cancellation rate include classes where I was late or didn’t show up?
A: No. Joining late and missing classes completely are not currently included in your cancellation rate. However, they are reflected in your “On-time Classes” and "Tutor No-Show" metrics. You can review these metrics anytime in the Insights tab of your tutor dashboard.
Q: How can I give Dojo Tutor more context on my cancellation rate?
A: You’re welcome to share any thoughts or context via this form. We know things come up, and we’re happy to listen!
Q: Do you have any tips about how to better stick to my class schedule?
A: Yes! We’ve compiled these tips from your fellow tutors.
Q: Some families cancel classes often. Are you considering this?
A: We understand that repeated family cancellations can be frustrating. Our team also works closely with families to encourage consistent attendance and to help ensure they sign up for schedules they can regularly commit to.
More questions? Email our team at: tutoring-support@classdojo.com