We’re excited to introduce Dojo Tutor’s new AI chatbot, designed to help you get answers faster and with greater clarity.
It's here to support you by making it easier to find accurate, up-to-date information about tutoring with Dojo Tutor. Whether you have questions about policies, expectations, or best practices, our AI support is an excellent first place to go.
What our bot can help you with
This is a knowledge assistant, trained on:
- Onboarding materials
- Dojo Tutor policies and guidelines
- Help Center articles
- The same internal knowledge and expertise used by our human support team
This means it can help answer questions like:
- “What should I do if a student doesn’t show up?”
- “What are the expectations around session timing?”
- “How can I troubleshoot audio and video in Lessonspace?”
- “What are best practices for managing student engagement?”
It provides accurate, consistent answers based on the most current Dojo Tutor guidance, so you can move forward with confidence.
What it cannot do
This is not human support, and it cannot take actions on your behalf.
For example, it cannot:
- Modify schedules
- Adjust your trial settings
- Reach out to families for you
However, our bot can escalate issues to our human Help Desk when needed, ensuring you get the right support for situations that require direct intervention.
Our bot should be your first stop for questions
We strongly recommend checking with chat before reaching out to our human help desk or posting in the Facebook Tutor Community.
This is often the fastest way to get answers to:
- Policy questions
- Platform guidance
- Expectations and best practices
- Common troubleshooting questions
While the Facebook community is a great space for connection and shared experiences, it can sometimes become crowded with questions about policies or guidelines. Our bot is now fully equipped to answer those questions quickly and reliably.
Tips for getting the best help
To help our bot give you the most accurate and helpful response:
Use clear, complete sentences
- Good: “What should I do if my student is more than 10 minutes late?”
- Less helpful: “student late.”
Provide relevant context when possible
- Include details like student name, date/timing, session type, or what you’re trying to do
Use “urgent” only when something is truly urgent
- This helps ensure real urgent situations are escalated appropriately
- Make sure to be explicit in your request: If you absolutely need to get routed to our human support, just tell the chatbot and it’ll skip the small talk!
Our bot connects you to human support when needed
If our bot determines that your situation requires human assistance, it can escalate your case directly to our Help Desk. You don’t need to start over, the bot helps ensure a smooth handoff.
Why we've started offering an AI Support agent
Our bot is meant to help you:
- Get answers faster
- Access accurate, up-to-date guidance
- Reduce wait times for common questions
- Feel confident in your decisions
Our AI Agent reflects the same policies, expectations, and expertise that guide our human support team, making it a reliable and trusted resource.
In summary
Our bot is your first and best place to go for answers.
It’s fast, reliable, and built specifically to support you so you can focus on what matters most: delivering great tutoring experiences for your students.
Welcome to the future of Dojo Tutor’s support. We're here to help. 💜